Terms, Conditions & Warranty
Terms and conditions and warranties will vary by manufacturer as listed below.
FGN GUITAR WARRANTY AND PRODUCT REGISTRATION
FGN Guitars (Fujigen, Japan) warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year for the original invoice date. The manufacturer agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on an original dated sales receipt. This warranty does not cover accidental damage, loss or theft. Returns typically take 7-10 business days to inspect and process from the time of us receiving the instrument.
Product registration: Support@FGNguitarsUSA.com
Full name:
Address:
Telephone:
Email:
Model:
Serial #:
Where the model was purchased:
Provide above information along w/ a legible Photocopy of Purchase Receipt
14 Day Return Policy
You may return items in the original packaging within 14 days of purchase with a valid receipt or proof of purchase. You MUST contact us for a RETURN SHIPPING AUTHORIZATION before attempting to return any item. Any packages received without an RMA# will be refused and returned to you. Customer will be subject to a 10% restocking fee and will cover the cost of return shipping. If 14 days or more have passed since your purchase, contact us for additional details. Our goal is your satisfaction. Orders Cancelled 5 days or after will receive a 6% processing fee.
WARRANTY
FIBONACCI® GUITARS LTD warrants its instruments to be free of defect in material and construction for the lifetime of the product. If at any time the instrument malfunctions as a result of faulty materials or workmanship, FIBONACCI® GUITARS LTD will repair the defect(s) or replace the instrument, as it deems appropriate at its sole discretion. If replacement of your instrument is deemed appropriate and the same model instrument is not available, your replacement instrument will be of the current closest style and of a value not less than that of the original purchase price. This warranty is extended to the original retail purchaser only and may not be transferred or assigned to subsequent owners. This warranty is subject to the Buyer registering the product purchase on our web site at www.fibonacciguitars.com within the time period stipulated there.
RETURNS
a) In all circumstances upon the Buyers notification to the Supplier to make a return, a Returns Authorization Form will be sent by the Supplier via e-mail or post together with a Returns Authorization Number, this will allow the Buyer to return the goods.
b) This form must be completed and returned with the items.
c) NO goods will be accepted at the Supplier warehouse without a Returns Authorization Form and RA Number.
d) In the event that the Buyer mistakenly orders the wrong product, The Supplier will refund the cost of the goods (less the initial delivery charge) when they are received back by the Seller in a resaleable condition.
e) The cost of return to the Seller shall be paid by the Buyer and will not be refunded.
f) FIBONACCI® GUITARS LTD is unable to refund for goods that have been removed from their original packaging or any item that is not in its original condition (is damaged or used). It is the Buyers responsibility to check that the correct goods have been received before unwrapping goods supplied by FIBONACCI® GUITARS LTD.
g) All goods that are being returned must be re-packed to the same standard of protection as when the Buyer received them and must be returned within 7 days from the date the Buyer notifies the Supplier as outlined in Section 8 above unless otherwise agreed by the Supplier. Returned goods received after 7days or that are damaged in transit due to poor packaging will NOT be refunded and will be returned to the Buyer.
h) The Return Procedure:
i) A Returns Authorization Form must accompany all returns. Please ensure that ALL sections are completed: including full name, address and a daytime telephone number, also the Invoice Number, and a brief description of the situation that needs to be resolved.
ii) All returns must be sent back to the Supplier by registered post or by other means that require a signature of receipt of the goods at the Suppliers warehouse or reception.